Return & Refund Policy

 

Last Updated: October 7, 2026

At Yesfi, we want our customers to be satisfied with their purchases. If you are not satisfied with your order, you may be eligible to request a return or refund according to the terms below.

 

1. Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must generally be:

·         Unworn and unused

·         In its original condition

·         Free from damage caused by the customer

·         Returned with the original packaging where applicable

Certain products may have additional return requirements, which will be disclosed on the applicable product page.

 

2. Items That Cannot Be Returned

Returns may not be accepted for products that:

·         Have been worn or used

·         Have been damaged after delivery through customer use

·         Are missing essential packaging or components

·         Are returned after the applicable return period

·          

3. How to Request a Return

Before sending an item back, please contact our customer support team.

Please include:

·         Order number

·         Customer name

·         Email address used for the order

·         Reason for the return

·         Photos of the product when requested

Do not send a return to an address provided by a carrier, supplier, or third party unless Yesfi customer support has confirmed that address for your specific return.

 

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.

If the item was received damaged, defective, or incorrect, please contact us before returning the item so we can determine the appropriate resolution.

 

5. Refunds

Once the returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will generally be issued to the original payment method.

Depending on the payment provider, it may take additional business days for the refunded amount to appear in your account.

 

6. Partial Refunds

In certain circumstances, a partial refund may be offered when an item is returned with damage, missing components, or other conditions that affect its resale value, where permitted by applicable law.

 

7. Exchanges

If you need a different size or product, please contact customer support before returning your item. An exchange may be available depending on product availability.

 

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

We will attempt to accommodate cancellation requests before the order enters processing or shipment. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

 

9. Contact Us

For return or refund questions:

Yesfi
Email: support@yesfi.store
Phone: +1 (510) 480-0585
Business Address: 670 Spectrum Center Dr, Irvine, CA 92618, USA