Frequently Asked Questions

1. What products does Yesfi sell?

Yesfi is an online footwear store offering a selection of shoes and related products for customers in the United States.

2. Where do you ship?

We currently focus on shipping orders within the United States.

3. How long does shipping take?

Orders are generally processed within 1–3 business days. Standard delivery generally takes approximately 5–10 business days after processing. Actual delivery times may vary depending on the carrier, destination, holidays, weather, and other circumstances.

4. Will I receive tracking information?

Yes. When tracking information is available, it will be provided to the email address associated with your order.

5. Can I change my shipping address?

Please contact us as soon as possible after placing your order. If your order has not entered processing or shipment, we may be able to update the address. Once an order has shipped, an address change may not be possible.

6. What is your return policy?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

7. Can I return shoes after wearing them?

Generally, returned footwear must be unworn, unused, and in its original condition. Please contact customer support before sending a return.

8. How do I request a refund?

Contact us at support@yesfi.store with your order number and the reason for your request.

If the return is approved and the item is received and inspected, the applicable refund will generally be issued to the original payment method.

9. What if I receive a damaged or incorrect item?

Please contact us as soon as possible and provide your order number and photographs of the product and packaging when requested. We will review the issue and provide the appropriate next steps.

10. Can I cancel my order?

Contact us as soon as possible after placing your order. Cancellation may be possible before the order enters processing or shipment.

11. How can I contact Yesfi?

You can reach us at:

Email: support@yesfi.store
Phone: +1 (510) 480-0585

Address:
670 Spectrum Center Dr
Irvine, CA 92618
USA

12. How can I find my order status?

If tracking information has been provided, you can use the tracking information supplied with your shipping confirmation.

If you need assistance, contact our customer support team with your order number.